Please contact us as soon as possible if you’re running late. If you arrive 10 minutes or more after your appointment time, we may not be able to carry out your treatment. The full treatment price and a £10 late fee will still apply. Missed appointments are charged in line with our cancellation policy.

Please contact us as soon as you can. Cancellations are subject to the notice periods and charges in our cancellation policy.

Preparation depends on the treatment. Please follow the advice we give you when booking. For laser hair removal, arrive with the treatment area free from makeup, oils and creams. For lash lifts, remove eye makeup and take out contact lenses before your appointment.

Yes. Please tell us about any allergies, skin conditions, health changes or relevant medical history before your appointment so we can check whether your treatment is suitable.

Some medications can make your skin more sensitive to light. For laser treatment, speak to your doctor and get their all-clear before your appointment, then let us know. We may need to carry out a patch test or postpone your treatment. If you tell us about medication on the day and we have to cancel or postpone your appointment, the appointment will still be charged.

Please check with us before your appointment whether a patch test is needed and when it should be done. If we can’t carry out your treatment because a required patch test hasn’t been completed, the cancellation policy may apply.